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Lacrosse Customer Service Representative

Lacrosse Customer Service Representative

MonkeySports has been serving athletes around the world since 1999. We are the number one retailer of hockey equipment in the United States and carry a vast selection of roller hockey, lacrosse, baseball, and softball equipment. MonkeySports has 10 established brick-and-mortar stores in North America and Europe and 7 retail websites. Our online stores operate under the banners hockeymonkey.com, goaliemonkey.com, lacrossemonkey.com, baseballmonkey.com, monkeyteamsports.com, and hockeymonkey.eu. We are an established leader in the Retail/E-Commerce industry.

 

Description:

 

  • Customer support front line
  • Answering inbound and making outbound calls
  • Creating sales driven from excellent customer service
  • Ensuring each customer has an informative and positive experience
  • Following up with customer via phone/email to guarantee customer satisfaction
  • Creating orders for customers and assist them with any questions regarding product
  • Working with team members to reach expected goals.
  • Making sure website information is up to date and information is correct.
  • Office management
  • Welcome/accept all guests and/or deliveries 

 

Qualifications:

 

  • Proficiency with MS Office and ZenDesk (or other CRM application)
  • An inquisitive problem-solver with excellent critical thinking skills and analytical expertise
  • Excellent writing and communication skills (oral and written)
  • A passionate, positive and hard-working attitude
  • Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone
  • Calm under pressure, enthusiastic, and flexible with the ability to exercise good judgment
  • Strong team player but still a self-starter able to work on their own with little direct supervision
  • Excellent attention to detail with the ability to identify and recommend improvements
  • Ability to type 35-40 WPM
  • Knowledge of lacrosse
  • Familiar with SAP is a plus, but not necessary

 

Benefits:

 

  • Medical
  • Dental
  • Vision
  • 401k with employer match
  • Employee discounts

 

Compensation:

 

  • $11 – $15 an hour (based on experience)

 

How to Apply

 

Please submit your resume with a cover letter to jobs@monkeysports.com

 

Please include the title of the position you are applying for in the subject line.

 

***Resumes submitted without a cover letter will not be accepted.