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Customer Service Representative (Multiple Positions)

Customer Service Representative (Multiple Positions)

MonkeySports is a high-end specialty retailer of hockey, baseball and lacrosse equipment. We are looking for friendly experienced Customer Service Representatives to join our team in Allen, TX.

Description

  • Customer support front line
  • Answering inbound and making outbound calls
  • Creating sales driven from excellent customer service
  • Ensuring each customer has an informative and positive experience
  • Following up with customer via phone/email to guarantee customer satisfaction
  • Creating orders for customers and assist them with any questions regarding product
  • Working with team members to reach expected goals.
  • Making sure website information is up to date and information is correct.
  • Office management
  • Welcome/accept all guests and/or deliveries 

Qualifications             

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • An inquisitive problem-solver with excellent critical thinking skills and analytical expertise
  • Excellent writing and communication skills (oral and written)
  • A passionate, positive and hard-working attitude
  • Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone
  • Calm under pressure, enthusiastic, and flexible with the ability to exercise good judgment
  • Strong team player but still a self-starter able to work on their own with little direct supervision
  • Excellent attention to detail with the ability to identify and recommend improvements
  • Proficiency with MS Office and ZenDesk (or other CRM application)
  • Ability to type 35-40 WPM
  • Knowledge of hockey
  • Familiar with SAP is a plus, but not necessary

Salary

  • $13 – $15 per hour (based on experience)

Benefits

Monkey Sports offers medical, dental, vision, vacation/sick time, 401k with employer match, and employee discounts

How to Apply

Please submit your resume with a cover letter and salary requirement to jobs@monkeysports.com. Please include the title of the position you are applying for in the subject line.